SmartGuide® to enable Canadian workplace compensation board to increase flexibility, respond to customer needs and services more quickly while providing an enhanced customer service experience.
MONTREAL (Quebec), September 12, 2013
Ontario’s Workplace Safety & Insurance Board (WSIB), a leading workplace compensation board, and Alphinat Inc. (TSX: NPA), a provider of flexible portal development platform for the user interaction layer for Web and mobile to enterprises today announced that WSIB has selected SmartGuide® PaaS Edition as its new development platform for e-services with a major professional services firm, who will lead the implementation project, with the WSIB and Alphinat working in close collaboration.
The WSIB is replacing its internally built systems to gain flexibility and allow it to respond more quickly to business changes, including meeting the demands of a distributed mobile environment and be ready for next generation platforms. WSIB has introduced SmartGuide as part of a major organizational transformation, with a goal to modernize systems and processes across WSIB. SmartGuide will also help WSIB modernize its business process and offer electronic services that will make doing business easier for the WSIB’s customers and staff.
“We are excited by the responsive customer experience that SmartGuide delivers,” said John Hill, Chief Information Officer and Vice President, Transformation, WSIB. “We are looking to give our customers a simpler user experience that will, if necessary, guide them to an optimal experience with us in a mobile or traditional browser-based environment. In time this will allow WSIB to make available to other partners a hosted SaaS offer of our expert-developed systems.”
SmartGuide will enable the WSIB to:
- Leverage a modern platform to improve the user experience, making it easier in submitting and updating claims while enabling significant process efficiencies
- Increase customer service levels by being able to offer automatic rendering based on customer communications preferences, and
- More easily and quickly respond to system changes.
“We are pleased to welcome WSIB as an Alphinat partner and a SmartGuide PaaS Edition customer,” said Philippe Lecoq, CEO and President, Alphinat Inc. “We share their passion to modernize their user experience and the interaction layer in order to show leadership in better serving their staff & customers, and we look forward to working with them on this project.”
Alphinat SmartGuide powers the mission-critical operations of property/casualty insurers, financial institutions and all levels of governments serving today’s and tomorrow’s markets. The SmartGuide suite was designed as a next-generation development platform for Cloud, web and mobile adjusting to requirements and priorities of our clients. SmartGuide enables the flexibility WSIB needs to deliver products and service to their stakeholders, providing a platform solution to aggregate legacy and modern systems while lowering Total Cost of Ownership (TCO).
About the Workplace Safety and Insurance Board (WSIB)
The WSIB is an independent trust agency that administers compensation and no-fault insurance for Ontario workplaces. We are committed to delivering what matters to the workers and employers of Ontario: fast, accessible service and fair benefits at a fair price. The WSIB provides wage loss benefits, medical coverage and help getting back to work – the best possible outcome following an injury on the job. For more information, visit www.wsib.on.ca.