Empower your customers, employees and partners to quickly find the information they are looking for - wherever it may reside.

Traditional search engines and tools place the burden on users to figure out the best way of formulating their search. They must then sift through the results to find which information applies to them. This is especially true of large websites that contain information that apply only to certain people or situations.

Instead, Alphinat SmartSearch guides them to the information they need - much like an experienced librarian or advisor would. Using a simple Q&A Wizard, the results they obtain are entirely relevant to their needs and situation. It helps them find the needle in the haystack. Quickly. Easily. Even when the information they need resides in different enterprise systems or websites.

For example, a recent study done by the government of Quebec showed it took an average of 2 weeks for entrepreneurs to find which forms and permits were required to open a restaurant. Using Alphinat SmartSearch, that time was drastically cut down... to 5 minutes.

With Alphinat SmartSearch, you can:

• Reduce the number of service requests by empowering customers to resolve issues themselves
• Improve employee productivity by allowing them to find information much faster
• Increase responsiveness to partner inquiries
• Offer an online troubleshooter to help customers quickly locate and fix product-related problems