GovernmentGUIDED SEARCHES — The Alphinat solutions bridge departmental silos to quickly deliver all the information that is relevant to a user's situation.
When people browse government websites, they are looking for information that is relevant to their specific needs and situations. For citizens, this frequently revolves around life events, such as getting married, changing jobs, buying a home or retiring. They want to know how these things will impact their obligations toward government and what rights they have.
For enterprises, it revolves around business life-cycle events like starting a business, which involves such activities as registration, obtaining licences and permits, learning about tax rules and hiring resources.
Of course, all this information is maintained by different departments and agencies. Gathering it all can be a very time-consuming and challenging task — requiring visits to multiple websites and sifting through entire web pages and documents to find relevant information.
It's like having a government employee there to guide them to the information they need. And to help them fill out all applicable forms 
How can people be sure they have found everything they need? Have they missed something?
Removing all doubt
The Alphinat guided searches remove all uncertainty about having found all the information that applies to a particular situation. By simply answering a few questions prompted by the Q&A wizard, site visitors are quickly guided to all the information they need to know.
By making it easy for citizens and businesses to exhaustively find the information they need by themselves, government agencies and departments can greatly reduce the number of in-person or phone service requests.
And therefore greatly reduce their costs.
Best of all, these cost reductions can be achieved without disrupting existing processes. For example, Alphinat helped the Quebec government unify information that resides in 12 different content management systems (CMS) for their citizen portal through web services.
Content updates continue to be made in the CMS's directly and are reflected in near real-time on the portal. This allows each agency to continue working as before while greatly improving the customer experience.