PROCESS AUTOMATION — Enable citizens and businesses to do more themselves online — and benefit from faster service, greater compliance rates and increased satisfaction.

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The promise of e-government is simple: better service and lower costs. But only by designing online services around the end-users' needs can governments truly benefit from e-government. It is not simply a case of making information and forms available online. Citizens and businesses must be able to quickly find information that is relevant to their current situation and needs. And fill out all applicable forms as easily as possible.

As Michelle d'Auray, CIO of the Canadian government puts it: "Citizens and businesses don't care what level of government they interact with, they just want to be able to get things done." Comprehensively yet quickly. So when they have to fill out forms, they don't want to read a 20-page guide or have to decipher which parts they must fill out. And they also don't want to have to re-enter the same information when multiple forms are involved.

Maximum usability for maximum results
The Alphinat solutions completely remove these usability barriers. They make it easy to complete even the most complex forms and greatly increase compliance rates.

And unlike other solutions, the Alphinat government solutions are specifically designed to handle public-facing transactions. They support a high volume of concurrent users — without requiring additional modules or any client plug-in whatsoever.

In addition, with the Alphinat government solutions, you can:

• Provide many types of contextual help (on form pages, field groups, fields and even field values)
• Display only relevant portions of the forms
• Remove the need to re-key the same data across forms
• Automatically populate all PDF forms with user data and data sourced from a database
• Easily extract data from mailed-in or faxed-in forms by scanning an embedded barcode
• Allow users to navigate back and forth between the wizard-driven questions
• Support multi-user forms (i.e. forms that must be completed by more than one person)
• Allow citizens and businesses to pay online for permit and licence fees through real-time credit card processing
• Seamlessly integrate with call centers to further improve customer service
• Seamlessly integrate form results with back-end systems