Alphinat SmartGuide™ 4

How easy is it to deal with your organization? If you answered anything else than easy like sunday morning, chances are you recognize there are areas where improvements can be made.

Maybe you find that customer inquiries could be answered faster. Or perhaps you feel that clients could resolve issues online at their convenience. Or that forms could be automated to reduce errors and turnaround times. Or that employees should be able to locate the information they need to make informed decisions faster.

Alphinat SmartGuide can help you deploy web-based tools to help your customers, partners and employees quickly get things done. SmartGuide makes it easy to deal with your organization - resulting in greater cost-effectiveness, customer satisfaction and employee productivity.

Here are a few examples.

Is your call center overloaded?

SmartGuide can help you build web self-service and diagnostics tools that will help call agents and clients quickly find answers to their questions and resolutions to their problems.

Are you manually processing forms?

SmartGuide can help you automate your forms-based processes with a proven user-centered solution that drives higher compliance and user adoption rates.

Do you offer a multitude of product or service options that require a sales agent to guide prospects through?

SmartGuide can help you build product configuration guides, calculators, quote generators and assisted selling solutions to ensure relevant recommendations and reduce the sales cycle.

Do some of your business processes involve multiple steps and interactions?

SmartGuide can help you build interactive tools that guide people through complex procedures and tasks, even those that span multiple departments.

Are some of your key employees retiring? Do you feel enterprise knowledge could be better shared?

SmartGuide can help you perpetuate their knowledge by allowing employees to create expert systems without any programming.

Whether you're looking to reduce call center loads, automate your forms-based processes, build mashups, computerize repetitive tasks or simply to make it easy like sunday morning to deal with your organization, Alphinat SmartGuide provides you with a comprehensive service delivery platform that helps ensure fulfilling user experiences. It's like having your best employee right next to them guiding them every step of the way.

Best of all, SmartGuide can help you build people-centric applications at a fraction of the cost of custom-built solutions. These time and cost savings are made possible through SmartGuide Designer which drastically reduces coding needs and by SmartGuide's service-oriented architecture (SOA) which allows you to reuse existing services and applications. Additionally, a strict adherence to standards and norms means SmartGuide is platform-agnostic and can be deployed on a J2EE or .NET environment.