Empower your customers, employees and partners to quickly find the information they are looking for with guided searches.
Reduce contact center loads
Most people would rather search online than pick up the phone. Ensure they can find what they are looking for and watch your call center lines free up.
Improve customer satisfaction
A whopping 50% of online searches fail according to market intelligence firm IDC. Shatter that mark by providing answers that are 100% relevant.
Increase employee productivity
Are your employees answering the same questions over and over again? Use guided searches to enable them to spend more time on value-added activities.
Why guided searches?
Because traditional search engines place the burden on website visitors to find the information themselves. First to choose the right keywords. Then to sift through countless results. How can they be sure they’ve found everything? Or that the information really applies to them?
With guided searches you can provide website visitors with the same reassurance they would get from dealing with an employee in person. Through a simple Q&A process, they are guided to information that is 100% relevant to their needs and situation. Quickly. Easily. Even when the information they need resides in different enterprise systems or websites.