The three key drivers of user satisfaction with state services

The three key drivers of user satisfaction with state services

Speed, simplicity and efficiency are what make people happier when it comes to State services, according to a December 2014 McKinsey & Company report[1]. In most cases satisfaction levels lag far behind private sector services, especially those provided by e-commerce sites. Is it surprising, knowing that leading retailers offer customers literally a one-stop-shop to make […]


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